Support

Purchases and restoring

DROP IT! shows ads and, from version 1.2, offers optional in-app purchases. You can buy Glimmer (the game's currency) in packs, other packs and offers, and “No Interstitial Ads”: no more ads between rounds, and continuing a Classic run without a video. Every purchase is sold by Apple, and each one shows its whole content and Apple's price before you buy. There are no subscriptions.

“No Interstitial Ads” can be restored with Restore Purchases in Settings; Glimmer and packs are not restored — if you are signed in to iCloud, they travel with your iCloud copy. “Restore Purchases” is in Settings under “Purchases”.

A purchase is missing.

Check that you are signed in with the Apple Account you bought with. “Restore Purchases” in Settings brings back “No Interstitial Ads”. Glimmer and packs are not restored: if you are signed in to iCloud, they travel with your iCloud copy. If a purchase is still waiting for a parent's approval (Ask to Buy), it arrives as soon as they agree. If something is still missing, write to us with the order ID from Apple's receipt email.

How do I get a refund?

Every purchase in DROP IT! is sold by Apple. You request a refund or a withdrawal directly from Apple at reportaproblem.apple.com. We cannot refund payments ourselves.

How do I turn off purchases?

In Settings under “Purchases”, turn off “Purchases in DROP IT!”. Then there are no buy buttons, and you can still spend your Glimmer. To block in-app purchases completely, use “Screen Time” in iOS Settings. With Family Sharing, Ask to Buy asks a parent before every purchase.

Where do I see what I spent?

In Settings under “Purchases”, “Your Spending” lists every purchase with its date and price, and what you spent recently and in total. A refunded purchase is marked and counts in no sum. The list is part of your progress: with iCloud it is the same on all your devices.

Ads and “No Interstitial Ads”

The ads: videos with a reward, only if you tap one — to continue a Classic run and, from version 1.2, “+1 life” (up to 3 a day), “+5 Glimmer” after an Arena round (up to 3 a day) and the calendar's Glimmer twice (once a day) — and an occasional ad between rounds: never during play, never in your first games, never after a lost Journey level and never in the Daily or the puzzles; from version 1.2 at most 20 a day and none in the 24 hours after a purchase. Where Apple reports a player under 13, no ads load.

With “No Interstitial Ads”, a Classic run continues without a video and the other videos stay on offer; you never have to watch them.

You can change your ad privacy choices any time in Settings. Where your region has Google's form, the row is “Ad privacy settings”; in a US state with a right to opt out, it is “Do Not Sell or Share My Personal Information”. Apple's tracking permission is in iOS Settings → Privacy & Security → Tracking.

I saw an inappropriate ad.

Tell us what the ad showed and roughly when – a screenshot helps. We check every report and block ads that do not belong in DROP IT!. In the game: Settings › Help › Report an inappropriate ad. Or write to info@tropeawebsolutions.de.

Age rating and the age question

DROP IT! is rated 13+. Apple gives this rating to games with frequent contests, like this game's leaderboards and challenges in Game Center; the ads from other companies in the game are also restricted to content rated suitable for ages 13 and up. From version 1.2 there are purchases in the game, and every one of them is rated 13+ as well, the same as the app:

• Handful · 100 Glimmer: 13+

• Pouch · 330 Glimmer: 13+

• Bowl · 600 Glimmer: 13+

• Chest · 1,300 Glimmer: 13+

• Treasure · 2,800 Glimmer: 13+

• Hoard · 7,500 Glimmer: 13+

• Vault · 16,000 Glimmer: 13+

• Starter Pack: 13+

• Builder Pack: 13+

• Weekend Box: 13+

• Booster Box: 13+

• Lives Pack: 13+

• Glimmer Jar: 13+

• No Interstitial Ads: 13+

From iOS 26.2 the game first asks Apple on your device whether a law that requires an age check applies to you (for example in Texas). It asks Apple for your age range only where such a law applies; that answer is never saved and never sent.

Where a parent has to agree to updates, anyone aged 13 to 17 who already had version 1.0 keeps playing, but until a parent agrees to version 1.2 there are no purchases, and ads come only where 1.0 had them. If a parent still has to agree to an update, the Journey map shows “New in 1.2: ask a parent”.

Players under 18 whom Apple reports get no usage statistics and no crash reports; children under 13 also get no ads and no purchases. For anyone Apple reports as under 18, “Purchases in DROP IT!” starts switched off. In every start this holds from Apple's answer on: if it does not come in time, that start goes on as for any player until a later check answers (privacy policy, “Age range”).

Saving your progress and iCloud

From version 1.2 your progress is also kept as a copy in your own iCloud, if you are signed in to iCloud — with your Glimmer, boosters and purchases. After reinstalling DROP IT!, or on a new iPhone with the same iCloud, it comes back by itself as soon as iCloud delivers it — no account needed — and the game says “Welcome back”. Lives belong to each device.

Without iCloud, and in version 1.0, deleting the app deletes the progress, and there is no copy on our servers to restore from. “No Interstitial Ads” comes back from Apple with Restore Purchases in Settings. If you use Game Center, your best scores there still show as your records.

If the save file is ever damaged, the game takes the progress back from your iCloud copy where there is one. It never resets silently: it keeps the damaged file on your device and tells you what happened. “Reset all progress” resets the iCloud copy too; bought Glimmer, all boosters and your purchases stay.

Deleting your data

“Reset all progress” in Settings deletes stars, levels, records, collection, achievements, your player level and earned Glimmer: on this iPhone, in your iCloud and on your other devices with the same iCloud. Bought Glimmer, all boosters and your purchases stay. This cannot be undone.

Deleting the app removes the progress and settings on this device, but not the iCloud copy. Reset first if you want the progress gone there too; if the app is already deleted, install it again and reset.

Your Game Center scores and achievements are managed by Apple.

DROP IT! has no account, and we cannot reach your iCloud copy. For anything else we process, such as the purchase record at RevenueCat, one email to info@tropeawebsolutions.de is enough. The privacy policy says what is stored where.

How to play, lives and rankings

Drag anywhere across the board to aim, lift your finger to drop. Two identical pieces that touch merge into the next one up. In Classic the run ends when the board overflows; in other modes also when the clock or the drops run out. From version 1.2 the Journey leads through 500 levels, each with its goal and a number of drops. Settings → How to play has the full rules inside the game.

Glimmer, lives, boosters and the shop come with version 1.2.

How do I get lives back?

Every 20 minutes one life comes back, up to 5 – even while the app is closed. Lives only count on the Journey: the Arena, the Daily and puzzles you can always play.

What are Glimmer?

You earn Glimmer with new stars on the Journey, in the Daily, in the Arena, with puzzles and achievements. You spend them on boosters, lives and continuing a run. Glimmer never expire. With iCloud you have them on all your devices; without iCloud they are gone when you delete the app.

Where are the rankings?

From version 1.2 the rankings are Game Center's: in the Arena, “Rankings (Game Center)” opens them and your records, for your friends or for everyone. If they ask you to sign in, open iOS Settings → Game Center. The online monthly rankings of version 1.0 and their account are gone: version 1.2 signs nobody in. Your own records stay.

Contact

Write to info@tropeawebsolutions.de and you will get an answer.

In the game, Settings → Help → Help & contact → WRITE TO US opens your mail app with the app's and iOS's version already in the message. For a missing purchase, add the order ID from Apple's receipt email.